iskey 221 Report post Posted December 22, 2014 hello 1: Download & instle the blackberry FIRMWARES (no need install blackberry desktop manager) 2: Delete the vendor.xml file located in c:program filescommon filesresearch in motionapploader 3: With battery Connect your BlackBerry device to your computer 4: Run Loader from c:program filescommon filesresearch in motionapploader & click Next 5: Select all software you want installed. 6: Proceed to the end portion untill you see the “Finish” button 7: Very IMPORTANT. do not hit the finish button = instead select the ADVANCED button. 8: Make sure both boxes are checked. 9: Proceed until it ask you if you want to automatically back up and restore = Select DO NOT AUTOMATICALLY BACK UP MY HANDHELD do next 10: & wait for Your device’s software has been updated successfully it's my video on youtube https://www.youtube.com/watch?v=_3oD8EZzXfU#t=233 EnjoY Share this post Link to post Share on other sites