iskey 221 Report post Posted December 22, 2014 Hello If you did not purchase your BlackBerry® smartphone directly from Research In Motion (RIM), please select the link to your service provider below to download the BlackBerry® Desktop Software and BlackBerry® Device Software that your service provider has authorized for use with your device. http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html 1 Share this post Link to post Share on other sites