Google Pixel Is Facing A Serious New Problem

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Google Pixel Is Facing A Serious New Problem

 

 

It turns out there's an actual reason some owners of Google Pixel and Pixel XL Android handsets have been noticing microphone problems.

 

The Google Pixel is widely considered one of the best smartphones of 2016. Google made a premium Android phone that is long lasting, has a fresh take on design and has a stunning camera. However, the Pixel is currently facing some major hardware problems as a flurry of complaints have emerged.

 

Google has confirmed that some models of the Pixels have a faulty microphone, which prevents the phone from recording audio. Google also clarified that this is a hardware issue and cannot be fixed by software updates. Google will recall all the affected phones and replace them with brand new Pixel handsets.

 

The Vice President of Product Management at Google, Brian Rakowski, responded to a disgruntled post in the official forums stating: 

 

“We do believe this is a hardware issue. You are correct that software updates will not fix it. We are taking additional steps to qualify refurbished phones to make sure they don't have this mic problem. It's possible that some replacement phones were not properly qualified before we understood this issue, but that's no longer the case.”

 

Rakowski further detailed that a “hairline crack in the solder connection on the audio codec,” caused the problem. He also informed users that this problem persists in less than one percent of the total number of Pixels produced and advises all affected users to send in their Pixels for a replacement. 

 

This is not the first time where the Pixel and Pixel XL has faced issues. A lens flare was caused due to the shape of the lens on the camera where Google tried to partially fix it via a software update. Of course, these issues seem insignificant when compared to Samsung's exploding battery issue, however, this minor setback might reflect on sales if this problem is not dealt with soon.