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Windows shutting down.


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50 replies to this topic

#1 makongma

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Posted 29 November 2017 - 03:48 AM

I am having a problem with the windows 7 ultimate 'shutting down'. After all the windows process completed the 'shutting down' screen do not close down. Also  I notice CCleaner icon after the cleanup does not close. I left it overnight to see the 'shutting down' whether it close by itself, but it did not close and I have to close it from the power panel. I hope someone can solve my problem. Thanks.



#2 Rædwulf

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Posted 29 November 2017 - 06:39 PM

try disabling windows update in services..


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#3 makongma

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Posted 30 November 2017 - 03:57 AM

Thanks for the reply. I will try after my work done.



#4 Emderbel71

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Posted 30 November 2017 - 07:40 AM

try Linux ...

and reply 


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#5 Rædwulf

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Posted 30 November 2017 - 03:04 PM

try Linux ...

and reply 

 

linux is awesome.. i have lubuntu and windows 10 for gaming..  :sun:


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#6 makongma

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Posted 01 December 2017 - 04:15 AM

Thanks to Emderbel71 and  Rædwulf for your reply.  I still need win 7 as I am use to it and not familiar with the OS as mention by you. As Raedwulf suggested ' try disabling windows update in services..' I tried as you said it did not help, I try CCleaner to do a cleaning job it seem it hang or rather to say it stuck at 2% at internet explorer cleaning some .dat files and stay there forever. I hope you all can help to solve it. 



#7 Rædwulf

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Posted 01 December 2017 - 04:20 AM

if u have system restore enabled.. try to restore to a better system.. let me know.. we will all work together to help u figure this out..  :sun:


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#8 makongma

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Posted 01 December 2017 - 04:57 AM

Thanks Rædwulf I have seen in the system restore and there are many dates available. As mentioned by you to try system restore do you mean to try every dates in the list until it help with the problem is resolve.

 

#9 Tech 425

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Posted 01 December 2017 - 12:42 PM

Restore to the last date you know your system was running right

 

Also if you need to restore your system (Backup all Music, Documents, Pictures, Ext) Below is Windows 10 & Windows 7 OEM (ISO)

http://www.cyberphoenix.org/forum/topic/575655-cp-upload-windows-10-windows-7-oem-iso/

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#10 makongma

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Posted 02 December 2017 - 12:47 AM

Thanks Tech 425 I try a few back dated restore points but it did not help. Waiting for further help.



#11 Tech 425

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Posted 02 December 2017 - 01:06 AM

Hmmmm I sure ope you don't have a virus (You would need another computer that you know is clean to burn a bootable scanner)

 

Have you thought about saving all you pictures, documents, music, ect to a USB drive and dump then do a full install of Win 7

 

Windows 8.1 and 10 you can refresh the OS 


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#12 makongma

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Posted 02 December 2017 - 01:22 AM

Thanks for the prompt reply. My C drive now is almost 300GB. of data and if I dump it I may lost some files or programs if as you said 'full install of Win 7'. Can you recommend a good bootable scanner.



#13 Rædwulf

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Posted 02 December 2017 - 01:41 AM

alright so from here on out we will treat ur system as having malware in it, which in all cases if its nasty it will affect ur system restore.. i want u to download and install the newest version of Malwarebytes and update it and run it as a first off tactic..

 

http://www.cyberphoe...hl=malwarebytes

 

do this then post the results in a readme.txt file here so i can look at it.. we will proceed afer this on what to do next..  :sun:


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#14 Tech 425

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Posted 02 December 2017 - 03:27 PM

Here are some info on bootable virus scan ISO images

 

https://www.lifewire.com/free-bootable-antivirus-tools-2625785

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#15 Emderbel71

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Posted 03 December 2017 - 03:03 AM

if u need a bootable rescue disk try one of this :

https://livecdlist.com/

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#16 makongma

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Posted 03 December 2017 - 08:09 AM

Thanks Tech 425 and Emderbel71 for your reply. I will try it out later. As for Rædwulf suggested using Malwarebytes do it revert back to free version after sometimes, I am running the older version and it did not detect any new treat.

 

#17 makongma

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Posted 03 December 2017 - 11:26 AM

Hello again as mentioned by Rædwulf, here is the scan result : Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 12/3/17
Scan Time: 7:03 PM
Log File: 96668cd2-d819-11e7-b6f5-00241dbb1f53.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.3151
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: xxxx-PC\xxxx

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 329072
Threats Detected: 4
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 6 min, 22 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 4
Generic.Malware/Suspicious, C:\USERS\CHEE\APPDATA\ROAMING\THINSTALL\MICROSOFT VISUAL C++ 2005 REDISTRIBUTABLE\400000DC00002I\OPAGENT.EXE, No Action By User, [0], [392686],1.0.3151
Generic.Malware/Suspicious, C:\PROGRAM FILES\PORTABLE OFFLINE BROWSER\KEYGEN.EXE, No Action By User, [0], [392686],1.0.3151
Generic.Malware/Suspicious, C:\PROGRAM FILES\INTERNET DOWNLOAD MANAGER\IDM.6.28.X-PATCH.EXE, No Action By User, [0], [392686],1.0.3151
Generic.Malware/Suspicious, C:\USERS\CHEE\DOWNLOADS\TRASHREG_PORTABLE.SOFTARCHIVE.NET.RAR, No Action By User, [0], [392686],1.0.3151

Physical Sector: 0
(No malicious items detected)


(end)



#18 Rædwulf

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Posted 03 December 2017 - 03:12 PM

alright then lets try a different approach to this very annoying situation we find ourselves in..

 

You could try the sfc/ scannow command and have Windows scan and fix corrupted system files, since it seems to be a system file that's corrupt causing your problem. Here is an article with more information 

 

To put it in a nutshell, right-click on command prompt shortcut in the start menu, select run as administrator, type sfc /scannow in the command window and it will scan your system files and attempt to fix any corrupted files it finds.

 

 

try this then post the log file back on here to see what it finds out..  :sun:


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#19 NeophobiA

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Posted 04 December 2017 - 12:01 AM

@makongma, what browser do you currently use.?. Is it IE and if so would you consider changing and removing IE completely.?. If not I would suggest removing it completely and all traces of connected files, then deleting your prefetch manually before reinstalling. The reason I say this is you mentioned ccleaner is hanging on a .dat file. If you knew what .dat file it could give more direction to the possible cause. I would suggest doing all this in safe mode also as whatever it is wouldn't be running from boot. It does sound like you have something malicious there that is protecting itself from being stopped and eliminated.

 

You also may want to check what services and processors are running, especially from boot. I suggest downloading and trying HiJackThis, it is an older open source log creator picked up and developed by Trend Micro which is very simple to utilize and gives detailed information for finding the source of such malicious software manually. (Don't know if anyone else knows of something similar more up to date but using win 7 it should be quite effective still.)

https://filehippo.com/download_hijackthis/

 

One other question, why did you not scan for rootkits.?.

 

 

 

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#20 makongma

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Posted 04 December 2017 - 03:08 AM

Thanks again for the reply. As for Rædwulf I did a scan from  sfc /scannow but it gives 'C: Windows\system32>sfc /scannow
Windows Resource Protection could not start the repair service.' And NeophobiA I will try it later can you suggest a rootkits application.

 

I wish to bring to the attention of  Rædwulf why the malwarebytes could not updates it lists always updates not current.






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