luisam 82 Report post Posted April 11, 2019 Users are now reporting issues with Windows 10 cumulative update KB4493509, which was published on April 9 as the Patch Tuesday release for version 1809 (October 2018 Update). While Microsoft has only acknowledged two different issues in this cumulative update, I’m seeing various reports of substantial PC slowdowns, freezes, and system hangs after installing KB4493509. Several Windows 10 users complain that this cumulative update made their computers unresponsive especially on the first boot after the install. Others say they experience occasional freezes, with certain features like the right-click context menu on the desktop apparently broken down. A post on Microsoft Community forums, as well as several messages on TenForums indicate that KB4493509 sometimes causes occasional freezes despite a seemingly successful installation. “After a few hours of use after the update, the entire machine locked up, mouse & all. Could not enter Task Manager, held power button until it shut off. Event Viewer indicates many DCOM errors,” one use explains, with another one adding the following: “Exactly what happened to me too. I pushed reset button and after boot the computer freezes on the windows login screen. I was able to boot up in safe mode, uninstalled this update, booted normally and everything is working again.”Removing the update fixes everythingI’m also seeing some isolated reports of issues caused with various antivirus software, but in this case, the problems don’t seem to be as widespread as the ones mentioned above. Earlier today, Microsoft acknowledged similar system freezes caused by Windows 7 and Windows 8.1 monthly rollups, but no word has been said on a bug hitting Windows 10 cumulative updates. The only workaround available at this point is to completely remove the update from Safe Mode and then hide it to avoid it from being reoffered to the system. Microsoft hasn’t acknowledged the bugs just yet, so it’s not yet exactly clear what is causing these issues and whether a fix would be shipped. https://news.softpedia.com/news/windows-10-cumulative-update-kb4493509-causing-system-slowdowns-other-issues-525644.shtml 1 Share this post Link to post Share on other sites
bmo 348 Report post Posted April 13, 2019 Quote The only workaround available at this point is to completely remove the update from Safe Mode and then hide it to avoid it from being reoffered to the system. Microsoft hasn’t acknowledged the bugs just yet, so it’s not yet exactly clear what is causing these issues and whether a fix would be shipped. Mmm-mm-... I have encountered the same slowdown problem but not the freezing yet.! Wish I knew how to do all the remove stuff - esp. hide it..?? 1 Share this post Link to post Share on other sites
Rædwulf 1,441 Report post Posted April 13, 2019 5 hours ago, bmo said: Mmm-mm-... I have encountered the same slowdown problem but not the freezing yet.! Wish I knew how to do all the remove stuff - esp. hide it..?? just go to remove/add programs in the control panel and remove the KB.. Share this post Link to post Share on other sites
luisam 82 Report post Posted April 15, 2019 On 4/13/2019 at 10:25 AM, Rædwulf said: just go to remove/add programs in the control panel and remove the KB. Actualy, you don't have the option to remove Windows 10 cumulative updates using the remove/add option of Control Panel; should be done through Windows "Update & Security" This link gives you the detailed information, with screenshots, about the procedure to remove these specific files: https://www.groovypost.com/howto/uninstall-a-windows-10-cumulative-update/ Strangely (or maybe not so strangley ??? ) Microsoft hadn't acknowledged this specific bug, in spite of numerous claims of users. Looks that the issue is somehow related to some specific antivirus, Avira and Avast among the mentioned. I felt this slowdown the day after I installed this update but strangely haven't felt it again. So, still have the update installed. Additionally, Microsoft offers a solution to prevent an unwanted update from being reinstalled if you had decided to remove it because it was causing system crashes or instability and Windows was operating correctly prior to that change. https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo 1 1 Share this post Link to post Share on other sites
bmo 348 Report post Posted April 15, 2019 Thank you so-o much..... I'll try to remove it.... 2 Share this post Link to post Share on other sites
Rædwulf 1,441 Report post Posted April 15, 2019 3 hours ago, luisam said: Actualy, you don't have the option to remove Windows 10 cumulative updates using the remove/add option of Control Panel; should be done through Windows "Update & Security" This link gives you the detailed information, with screenshots, about the procedure to remove these specific files: https://www.groovypost.com/howto/uninstall-a-windows-10-cumulative-update/ Strangely (or maybe not so strangley ??? ) Microsoft hadn't acknowledged this specific bug, in spite of numerous claims of users. Looks that the issue is somehow related to some specific antivirus, Avira and Avast among the mentioned. I felt this slowdown the day after I installed this update but strangely haven't felt it again. So, still have the update installed. Additionally, Microsoft offers a solution to prevent an unwanted update from being reinstalled if you had decided to remove it because it was causing system crashes or instability and Windows was operating correctly prior to that change. https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo thank u for clarifying this.. my overall suggestion for everyone is use Windows 7.. problem solved.. 1 Share this post Link to post Share on other sites
