morgan23 30 Report post Posted May 11, 2019 Hi folks. I cannot load/install any new programmes or apps due to the attached error boxes. I have tried ADW and Advanced Sys Repair to no avail. The first and last images appear on start up the middle appears when I try to install new software/apps Any help would be much appreciated. Regards Share this post Link to post Share on other sites
morgan23 30 Report post Posted May 11, 2019 (edited) Sorry altered thread above. Edited May 11, 2019 by morgan23 Mistake on above thread Share this post Link to post Share on other sites
Rædwulf 1,441 Report post Posted May 11, 2019 first download these programs here below >>> RKill https://www.bleepingcomputer.com/download/rkill/ Farbar Recovery Scan Tool https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ UnHackMe https://downloads.tomsguide.com/UnHackMe,0301-1517.html ESET Online Scanner https://www.eset.com/us/home/online-scanner/ Malwarebytes Anti-Malware https://www.malwarebytes.com/mwb-download/thankyou/ NOW FOLLOW THESE DIRECTIONS IN ORDER >>> Boot ur computer into Safe Mode Run RKill as Administrator to terminate any unknown processes Run UnHackMe as Administrator Post the log file that is produce from UnHackMe Run Farbar Recovery Scan Tool as Administrator Post the log file that is produce from Farbar Recovery Scan Tool after posting the log file here in ur response to my post.. we'll decide where to go forward from there.. 2 Share this post Link to post Share on other sites
morgan23 30 Report post Posted May 11, 2019 Many thanks 1 1 Share this post Link to post Share on other sites
Rædwulf 1,441 Report post Posted May 14, 2019 On 5/11/2019 at 2:21 PM, morgan23 said: Many thanks R u going to post ur log files?? Or is this help thread completed?? Share this post Link to post Share on other sites
morgan23 30 Report post Posted May 14, 2019 (edited) Sorry for the delay in replying just got out from hospital. Went over on my ankle resulting in a head injury a damaged hand/fingers, 8 finger tips heavily grazed and badly grazed knee. This is his wife typing as my half-baked husband cannot stay upright..NO he was sober lol When he's back to normal he will complete your instructions to the letter and sends his regards to all Thanks' Edited May 14, 2019 by morgan23 Insert more information 1 Share this post Link to post Share on other sites
Rædwulf's Son 2 Report post Posted May 14, 2019 well this's Rædwulf.. im using my son's account.. i do wish ur husband the very best of luck.. please have him post back here when he is better.. Share this post Link to post Share on other sites
morgan23 30 Report post Posted May 14, 2019 I will pass on your regards 1 Share this post Link to post Share on other sites