its very unfortunate that people don't believe me ,its my pc it was down for a while like 6 months or more ,i have been using my daughters pc ,in which she had enough of so i was trying to get my own going again ,but i couldnt remember the password ,these things happen , especially at 47 years old ,and yes my cddvd rom isnt working as living in a island ,i cannot afford .like some of u to buy one at this time .,its sad to see people think am, making this up .but thanks anyway i just sent it ,by someone who say they will hav to wipe out everything,i didnt want to loose everything but thats how it goes