confusedagain posted a topic in Helpdeskwindows 8.1, I was getting info off a problem laptop. During the copy process the laptop stopped recognizing the usb port (this is my problem for laptop). Now external drive says to format. I looked on internet and one source says to use chkdsk to repair and another said not to do that, can't remember all the instructions it said to use. So before I do anything could someone give me advice of how to get this working as it has my info I was trying to save? I guess this is a common problem, I just dont want to take the chance of loosing my data. Thanks in advance. JJ I also tried the drive on a different pc. can someone please give me advice on how to save my data ?